Shipping & Delivery Policy
At Creation Kraft, we aim to process and deliver your orders as smoothly as possible. Please read our shipping and delivery policy to understand how orders are dispatched, tracked, and handled in case of delays or delivery issues.
1. Order Processing and Dispatch
Once an order is placed successfully, we aim to dispatch the order within 48 hours, subject to product availability, payment confirmation, and operational conditions.
Dispatch means the order has been handed over to the shipping carrier. Dispatch time is different from delivery time.
2. Estimated Delivery Date
You can check the estimated delivery date displayed on the product page while placing your order. Delivery estimates may vary depending on your location, product availability, courier service, weather, public holidays, and other logistical circumstances.
Estimated delivery dates are provided for guidance and may change due to circumstances beyond our control.
3. Order Tracking
Once your order has been dispatched, available shipping or tracking details will be shared through your order details, email, or other available notification channels. Please use these details to check the latest shipment status.
4. Undeliverable Orders
If a shipment cannot be delivered and is returned to the origin by the shipping carrier, we will review the shipment status and process the applicable refund within 5–7 days after the returned shipment is confirmed and the refund is approved.
The time taken for the refunded amount to appear in your account may depend on your original payment method, bank, or payment provider.
5. Delayed Deliveries and Compensation
If your order is delayed beyond the estimated delivery date, you may contact Creation Kraft customer support with your order details. We will review the shipment status and determine whether any compensation is applicable under our policies and the circumstances of the delay.
Compensation is not automatic and will depend on the reason for the delay, the available shipping information, and the applicable terms.
6. Refusing Delivery
If you no longer wish to receive an order that has already been dispatched, you may refuse delivery when the courier attempts to deliver it.
The shipment must be returned to the origin and its status verified before the applicable refund can be processed. Approved refunds will be issued to the original payment method, subject to the payment provider's process and timelines.
Please note that refusing delivery does not guarantee an immediate refund. The refund will be processed after the returned shipment is confirmed and the order is reviewed.
7. Cancellation After Dispatch
Once an order has been dispatched, the standard order cancellation option is no longer available. If you do not wish to receive the shipment, you may refuse delivery and allow the shipment to return to the origin.
For orders that have not yet been dispatched, please refer to our Cancellation Policy for the applicable cancellation conditions.
8. Incorrect Address or Delivery Information
Customers are responsible for providing accurate shipping details, including the recipient's name, complete address, PIN code, and contact number. Incorrect or incomplete information may cause delivery delays or result in a shipment being returned to the origin.
If you notice an error in your shipping details, please contact customer support as soon as possible. Changes may not be possible after dispatch.
9. Contact Us
For shipping delays, tracking assistance, undeliverable shipments, or refund queries, please contact Creation Kraft through the support options available on our website. Contact Creation Kraft .
Important: Shipping estimates and refund timelines are subject to shipment verification, payment-provider processing, and applicable consumer protection laws.