Cancellation Policy
At Creation Kraft, we aim to provide a smooth and reliable shopping experience. Please review our cancellation policy before placing an order.
1. Order Cancellation Within 24 Hours
Customers may request cancellation of their order within 24 hours of placing the order. Cancellation requests must be submitted through the available cancellation option in the customer's account or by contacting Creation Kraft customer support.
All cancellation requests are subject to order status and processing conditions. If an order has already been dispatched or shipped, cancellation may no longer be possible through the standard cancellation process.
2. Cancellation by Creation Kraft
Creation Kraft reserves the right to cancel an order or any individual product in an order in circumstances including, but not limited to:
- The ordered product is unavailable, out of stock, discontinued, or cannot be supplied.
- Suspicious, fraudulent, or potentially unauthorized activity is detected in connection with an order or payment.
- An order contains incorrect or incomplete information that prevents successful processing or delivery.
- An unexpected technical, inventory, or order-processing issue prevents us from fulfilling the order.
Where reasonably possible, we will notify the customer of the cancellation using the contact details provided with the order.
3. Refunds for Cancelled Orders
If payment has already been received for an order or product cancelled by the customer or by Creation Kraft, the eligible amount will be refunded through the original payment method or another appropriate method, as applicable.
The time taken for the refund to appear may depend on the payment method, bank, or payment provider.
For Cash on Delivery orders that have not been paid for, no payment refund is generally applicable.
4. Orders That Have Already Been Shipped
Once an order has been dispatched, cancellation may not be available. Customers who can no longer cancel an order should contact our support team for guidance. Any return or refund request after delivery will be handled according to our applicable Return & Refund Policy and applicable law.
5. How to Request Cancellation
- Log in to your Creation Kraft account.
- Open your order history and select the relevant order.
- Use the cancellation option if it is available.
- If the option is unavailable, contact customer support with your order details as soon as possible.
6. Contact Us
For cancellation assistance, please contact Creation Kraft through the support options available on our website. Contact Creation Kraft .
Important: Cancellation requests are handled according to order status, the conditions above, and applicable consumer protection laws.