Return & Refund Policy

At Creation Kraft, we want you to shop with confidence. Our return and refund eligibility depends on the individual product. Please check the product page before placing your order.

1. Return Eligibility

• Products eligible for return will have their return eligibility clearly mentioned on the respective product page.
• If a product is marked as non-returnable, it cannot normally be returned for a change of mind. Exceptions may apply in cases of missing, wrong, damaged, or defective items, as described below.
• Please check the applicable return window displayed on the product page before submitting a return request.

2. Product Condition and Packaging

Eligible items must be returned in their original condition, along with all accessories, parts, tags, and original packaging supplied with the product. Please pack the item securely using suitable packaging to help prevent damage during return shipping.

Items that are used, altered, incomplete, or returned without the required accessories may be subject to inspection and may not qualify for a return or refund, except where applicable law requires otherwise.

3. Return Reason and Product Images

When submitting a return request, providing a reason for the return, clear images of the product, and a description of the issue is mandatory. Please ensure the information and images accurately show the condition of the item.

4. Unboxing Video Requirement

For claims involving a damaged, wrong, or missing item, an unboxing video showing the package opening and the issue is mandatory for processing the return or refund request under this policy.

Please retain the original packaging and all items received until your request has been reviewed. Additional information may be requested where necessary.

5. Return Request Approval and Pickup

1. Submit your return request through your account or the available customer support process.
2. Our team will review the request and the submitted information.
3. If the return request is approved, the scheduled pickup date and time will be shown in your order details, and a notification will be sent to your registered email address.
4. Please pack the product securely with its accessories and packaging, and make it ready for pickup.

6. Failed Pickup or Expired Return Window

If a scheduled pickup fails, you may raise a new return or pickup request through the available order or support process.

If the return window expires while you are waiting for a scheduled pickup, you must contact Creation Kraft support within 48 hours of the scheduled pickup date to report the issue and request assistance. Please provide your order details and any relevant pickup information.

7. Refund Processing Time

Once the returned item has been picked up and the applicable verification process has been completed, an approved refund will generally be reflected within 5–7 days. The actual time may depend on your original payment method, bank, or payment provider.

Refunds will normally be issued through the applicable original payment method, subject to payment-provider limitations and the refund process available for the order.

8. Non-Returnable Products

Products marked as non-returnable are not eligible for standard returns. However, if an item is missing, wrong, damaged, or defective, you may be eligible for a partial or full refund following review of the claim.

In exceptional cases, Creation Kraft may request the item to be returned for inspection or resolution. Any such request will be communicated to the customer.

9. Excessive Returns and Misuse of the Policy

We reserve the right to review accounts showing unusually frequent returns, suspected fraudulent claims, false information, or misuse of the return and refund process.

Where justified, return requests may be declined, additional supporting information or documents may be requested, or account access may be restricted or suspended, subject to applicable law. Genuine claims and customers' statutory rights will be handled in accordance with applicable law.

10. How to Request a Return

1. Log in to your Creation Kraft account.
2. Open your orders and select the relevant order or item.
3. Select the available return option, where applicable.
4. Choose the reason and provide the required product images and issue description.
5. Attach the unboxing video for a damaged, wrong, or missing item claim.
6. Submit the request and monitor your order for updates.

11. Contact Us

If you need help with a return, failed pickup, or refund, please contact Creation Kraft through the support options available on our website: Contact Creation Kraft .

Important: Please review the return eligibility and return window displayed on the relevant product page before ordering. This policy is subject to applicable consumer protection laws.