Privacy Policy

Last Updated: 25 October 2026

Welcome to Creation Kraft. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit creationkraft.com, create an account, place an order, or contact us.

By using our website, you acknowledge this policy. Where consent is required by applicable law, we will seek it before processing your personal information for the relevant purpose.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

• Personal details: Name, email address, phone number, billing address, shipping address, and other information you provide when creating an account or placing an order.
• Order information: Products purchased, order number, payment status, delivery details, cancellation requests, and return or refund requests.
• Payment information: Payment method, transaction reference, and payment status provided by our payment service providers. We do not intend to store complete card details or sensitive payment credentials on our website.
• Account information: Login details and account preferences necessary to provide your customer account services.
• Customer support information: Messages, feedback, photographs, product issue descriptions, and other evidence you submit when contacting us or requesting a return or refund.
• Technical information: IP address, browser type, device information, pages visited, and website activity where collected through server logs, cookies, or similar technologies.

2. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm, pack, dispatch, and deliver your orders.
• To process payments, refunds, cancellations, and applicable discounts.
• To provide order updates, delivery notifications, and customer support.
• To manage customer accounts, wishlists, and account-related requests.
• To review return, refund, damaged-product, wrong-item, or missing-item claims.
• To detect suspicious transactions, prevent fraud, and protect our website and customers.
• To improve our products, website functionality, shopping experience, and customer service.
• To send promotional messages or marketing communications where permitted and, where required, with your consent. You can opt out of promotional communications.
• To meet applicable legal, tax, accounting, regulatory, and recordkeeping obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly and improve your shopping experience.

These technologies may be used to:

• Keep products in your shopping cart during your visit.
• Maintain login sessions and account functionality.
• Remember certain preferences.
• Understand website performance and usage, where analytics tools are enabled.
• Support advertising or marketing activities, if such tools are used.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect shopping cart, login, checkout, or other website features. Where required, we will obtain consent before using non-essential cookies or similar technologies.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share relevant information with service providers when reasonably necessary to operate our store, fulfil orders, or meet legal obligations.

• Payment gateways: To process payments, verify transactions, and issue refunds.
• Shipping and delivery partners: To arrange shipment, tracking, delivery, and returns.
• Website and hosting providers: To maintain our website, store data, and provide technical support.
• Communication and support services: To send order notifications and respond to customer queries.
• Analytics or marketing providers: If enabled, to understand website performance or conduct permitted marketing activities.
• Government authorities and legal advisers: Where disclosure is required or permitted by applicable law.

Third-party providers may process information under their own privacy policies and contractual obligations. We aim to share only the information reasonably necessary for the relevant purpose.

5. Payments and Transaction Security

Payments on our website may be processed by third-party payment gateways. When you select a payment method, relevant information may be shared with the payment provider to complete the transaction, prevent fraud, or process a refund.

Your payment may also be subject to the terms and privacy practices of the selected payment provider. Please do not share passwords, one-time passwords (OTPs), or complete payment credentials with anyone claiming to represent Creation Kraft.

6. Order Communications and Marketing

We may contact you by email, phone, SMS, or other available communication channels regarding order confirmation, payment, shipping, delivery, returns, refunds, account security, or customer support.

These service-related communications may be necessary to complete your transaction. Promotional communications will be sent in accordance with applicable requirements. You may opt out of marketing messages using the available unsubscribe option or by contacting us.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory requirements.

Some order and transaction records may need to be retained even after an account is closed where applicable law requires it. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable requirements.

8. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse. These measures may include access controls, website security features, secure connections, and appropriate safeguards provided by our service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. If a personal data incident occurs, we will take appropriate action in accordance with applicable legal requirements.

9. Your Privacy Rights and Choices

Subject to applicable law, you may be able to:

• Request access to personal information associated with you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of information where applicable, subject to legal retention requirements.
• Withdraw consent for processing where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy concern or submit a complaint about how your information is handled.

To make a privacy request, please contact us through our Contact Us page. We may need to verify your identity before responding. We will handle requests in accordance with applicable law and explain where a request cannot be fully fulfilled because of a legal obligation or other lawful reason.

10. Children’s Privacy

Our website is intended for people who can lawfully use an online shopping service. We do not knowingly collect children’s personal information in violation of applicable law. Where specific parental consent or other safeguards are legally required, we will follow the applicable requirements.

11. Third-Party Websites

Our website may contain links to third-party websites or services. When you visit an external website, its own privacy policy and terms may apply. Creation Kraft does not control the independent privacy practices of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements. The revised version will be published on this page with an updated date. Where required by law, we will provide notice or obtain consent for material changes to our data processing practices.

13. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable data protection and consumer protection requirements. Our handling of personal information will be subject to the provisions that apply to our business and the relevant processing activity.

14. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or wish to raise a concern about your personal information, please contact us through the following page:

Website: https://creationkraft.com/

Customer Support: Contact Creation Kraft

Our commitment: Creation Kraft aims to handle customer information responsibly, use it for legitimate purposes, and take reasonable steps to protect it.